Returns & Exchanges

While we obviously hope you fall in love with your new Jack Piers purchase, we recognize that sometimes, for whatever reason, you may have second thoughts. Below you'll find all the information you need to return your items.

Reasons for a return

You may return your Jack Piers item bought from this website for the following reasons:

You've changed your mind 
No problem. You have 14 days from the day following the delivery of your purchase to cancel your order. We will issue you with a full refund excluding the delivery charges paid at the time of your order. Returning goods is at customers expense incl. customs duties.

The item is not as described 
If a Jack Piers product has been misdescribed in a way which should have been readily noticeable (such as its colour) we will happily refund you within 14 days from delivery of your order. Returns made later than this may be accepted at our discretion.

The item is faulty 
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within two years of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

*Please note that due to their character, our customized items are non refundable.

Making a return

Returning an item is simple. Just follow these steps.

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